Live Operators, available always

Never miss a call.
Never lose a client.

We learn your business and build a custom account made to evolve with your needs. Professional US-based answering service for trades, healthcare, legal firms, and more. We handle your calls so your customers think we’re part of your direct team.

  • Trusted by 1,000+ businesses
  • Live message delivery
Professional operator providing live answering service
US Based
100% US-based operators
40+ yrs
Trusted for 40+ years
24/7
Coverage included
1,200+
Businesses served
Industries we serve

Specialists for the calls that matter most

Our operators are trained to be clear and professional, regardless of the industry or situation — so every caller feels like they heard from their team.

Trades

HVAC, plumbing, electrical and construction. Dispatch-ready intake, emergency triage and instant text-to-tech alerts.

  • After-hours dispatch
  • Job intake & routing
  • Emergency escalation

Healthcare

Discreet, professional patient communications. Appointment scheduling, message taking and on-call physician routing.

  • Patient message taking
  • Appointment booking
  • On-call routing

Legal

Professional intake for law firms. We gather caller details, take messages and route calls to your firm exactly as you instruct.

  • New client intake
  • Message taking
  • Call routing as instructed
+

…and many more industries beyond

Dental Property Management Pest Control Professional Services Insurance Towing Veterinary Non-profit Real Estate Funeral Homes Accounting Home Services Logistics Automotive Education Financial Services Government Hospitality Manufacturing
How it works

Getting started is straightforward

No lengthy onboarding cycles. Share your call-handling requirements and our team configures, trains and deploys coverage for your organization.

01

Consultation and onboarding

An account specialist meets with you to document call-handling requirements, caller types and the protocols your organization expects us to follow.

02

Script Building and Training

We configure your account, build custom scripts and train our US-based operators to represent your brand as a seamless extension of your team.

03

Forward your line, go live

Forward your number and we are live. Review call summaries, refine protocols and scale coverage as your business requirements evolve.

Built for growing teams

A complete modern answering service

24/7/365 coverage

Live operators on every call — nights, weekends, holidays. No missed calls, ever.

Fair billing

No fee if we hang up, wrong numbers or fax tones. Only pay for calls that matter.

Appointment booking

Book directly into your calendar and CRM — or ours — while the caller is on the line.

Secure handling

Strict protocols and trained operators protect sensitive caller information at every step.

Voicemail & vFax

Business-grade voicemail and secure faxing, delivered via email and text notifications.

Call patching

Warm transfers to the right person on your team, so urgent callers reach you without delay.

Pricing

Transparent plans that scale with you

No setup fees. Cancel anytime. Custom quotes available for every plan.

Basic

$80
Starting package / month

Small businesses with low call volumes

Get Started
Most Popular

Small

$340
Starting package / month

Growing operations needing moderate support

Get Started

Medium

$1,015
Starting package / month

Mid-sized teams with steady call traffic

Get Started

Large

$3,785
Starting package / month

High-volume businesses scaling up

Get Started

Enterprise

$8,825
Starting package / month

Large enterprises with extensive needs

Get Started

Emergency

$25
Starting package / month

True emergencies only. Requires pre-approval.

Get Started
Trusted by 1,000+ teams

The answering service professionals recommend

Real reviews from businesses we serve across trades, healthcare, legal and more.

CW
Casey Wagner

Casey Wagner

2 months ago

DB
Dyron Bush

Dyron Bush

2 months ago

AF
Andrew Frost

Andrew Frost

5 months ago

We tried several other answering services, that did not live up to our needs. All our clients have responded with a positive attitude with their experience. Calls are immediately answered. Which is impressive by itself. English is spoken very well , not like other services. Absolutely top notch customer service. Thank you for making ATS look very professional, when we are unable to answer the phone.

EN
Ezra Noon-Song

Ezra Noon-Song

8 months ago

They do excellent work and the cost is more than fair. They filter spam calls. The script I give them is not always perfect, but they are ready to fix it whenever we need. I appreciate their work and efforts and recommend them especially for small businesses that get alot of spam calls.

EM
Erika Meise

Erika Meise

8 months ago

We have been using Answering Specialists for years and have always been happy with their service.

DS
Diane Seifert

Diane Seifert

10 months ago

The answering service package provided by Answering Specialist was 100% reliable and never failed the needs of our tenants for making maintenance and emergency calls. If you are shopping for a reputable phone service company with great customer service, there is no need to look any further. I highly recommend!

JD
Jennifer D

Jennifer D

7 months ago

Awesome company, we've had great success in our Agency using Answering Specialists! I highly recommend them, they are very professional and courteous.

AA
Affordable Appliance

Affordable Appliance

a year ago

Great service at an affordable rate. As a one man show in the trades, it’s hard to answer the phone and work at the same time. And when you can’t answer the phone you lose jobs. They provided exactly what was needed, at an affordable rate, to keep my schedule full. Much appreciated.

ML
Momentum Life Counseling

Momentum Life Counseling

a year ago

This is a great service for anyone running a small business or solo-practice that has limited staffing hours or needs a backup receptionist to handle calls during your closed hours. I have used ASI for years and it has helped my mind rest easy knowing that my clients have a live person to answer their call when I'm not available. They even has a protocol for emergencies which is essential when working in my field. Go with ASI and you won't regret it, it's simple, and pricing is fair when compared to paid hourly administration. Perfect for those seeking a quick and easy receptionist to help assist your operations.

TW
Tim Welbaum

Tim Welbaum

2 years ago

As the owner of a mid-sized home care agency, I was hesitant to relinquish the direct communication with my clients and caregivers to a third party after hours. After seeing the stress melt away from my office staff due to the sheer number of non emergency calls eliminated after hours, it’s been worth every penny! Also, so affordable!! I would highly recommend this service as a must have in order to reduce the turn over among office staff due to the extreme stress of being on call after hours. If you’re considering, just do it. You’ll thank me and Answering Specialists, INC soon after ya do!!

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