How We Compare (Countdown)
One rarely finds a phone answering service company to be a good match without first identifying the differences the company has from the rest.
Join us in our count down from our email campaign listing what features we excel in compared to other offerings!
#9 – Full Access to Phone Records
Other companies keep you guessing as to how they came up with what they are billing you. At Answering Specialists, we practice fair and square billing practices, which means you will see directly how your month’s activity generated the invoice you received. Through our online dash board, you will have full access in detail to all activity on your account!
#8 – After-Hours, Weekends, Holidays Included
Other companies will either charge you extra or they will not answer your phones after 8pm, nor on the weekends or holidays. With us, it’s all included at no extra charge!
#7 – All Calls Recorded
Other companies don’t record the call, so it becomes a “he said, she said” when a customer complains. With Answering Specialists, you can verify anytime how a call was handled, whether it be for quality control or for verification of what a customer agreed to. It’s all there at your finger tips!
#6 – Instant Message Delivery
Other companies will deliver messages delayed and sometimes not at all, regardless how important. With Answering Specialists your messages will be delivered — IMMEDIATELY! No delay. No messages missed. As soon as the message is taken, the message is sent. You can get your messages via email, text, or even fax. Messages are also stored on your online account that you have access to 24/7. So if you want to see who called you last week or what they were calling about, a historical search will immediately bring it to you. All of this is included at no extra cost!
#5 – Your Calls Are Answered Right Away
Other companies keep your customers waiting 15 rings or more, depending on how busy they are. Some will use a recording to answer your phone, “Please enjoy the music while we connect you to the next available operator,” which may be two three minutes away. With Answering Specialists, we answer right away, typically in the first or second ring. Our quality control measure is that every call be answered within the first four rings. So the moment your customer dials, we will be there, answering your phones in your business name, attending cheerfully to your customer, earning their trust and helping you gain their business.
#4 – No Charge for Junk Calls
Other companies will charge you every time the phone rings, even for long winded telemarketers. At Answering Specialist, we’ll handle those junk calls for free. We only charge you for actual, legitimate calls for your office.* Not only will you save time yourself, but you’ll save on money too!
* In rare cases where an account is mostly junk or spam, we do charge a discounted fee.
#3 – All Calls Answered in the U.S.A.
Other companies will outsource your calls to other countries where “hard to understand” is the norm. With Answering Specialists, your phones will be answered right here in the U.S.A. by courteous and professional operators who speak very good American English. Your customers will be happy– happy to understand and happy to be understood!