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Offering business services your clients want

Just a few of our clients

MITSUBISHI ELECTRIC
Aoward Aughes
American Red Cross
IVL
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About Us

Years of Experience with Proven Results

Starting off from an office suite management company located in Seattle during the 1980’s, we’ve evolved into the company we are today with years of experience. In 2004, we moved our headquarters from Seattle to Northern Idaho, thanks to VOIP technology. And now thanks to advances in technology, we have been able to employ skilled operators across the United States since 2017.

So what’s our next big step? Improving our services to make life easier for you, at a price you can afford, with the option for real operators answering each and every call.

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  • Yellow-tick2 Real Operators
  • Yellow-tick2 Available 24/7
  • Yellow-tick2 Affordable Pricing
  • Yellow-tick2 Years of Experience
  • Yellow-tick2 Constantly Improving
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How do we do it?

Our history of customer satisfaction proves that our model works.

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Small Operator Groups

We group our operators into small groups. This means that the number of operators answering your calls is kept to a select few. This group answers all of your calls - correctly- to your specifications thereby reducing mistakes. They become overly familiar with your account, how you want your calls handled, what is important to you, and deliver the level of service you expect.

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Fair and Clear Billing Practices

We only bill by the call, not by the minute. We bill in full month increments, not 25 or 28 day billing cycles as some do. We don't charge you every time you call to make changes to how your calls are handled. We provide you the flexibility to make changes to how your calls are handled - after all - it is your business we are representing.

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We Hire Only Mature Operators

We hire mature, competent and articulate operators to answer your calls. We never forget that our operators are answering your calls and representing your business. They are asked to make decisions regarding how each and every call should be handled. This requires operators with good memories who can multi-task, make good decisions while maintaining a professional demeanor. Our operators strive to meet this standard.

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All Calls Answered by a Live Operator

We never use automated equipment to answer your calls. We believe that if you are hiring a live answering service to represent your business - you should receive a live person. Most services have reverted to using automated equipment to answer your calls when they are busy instead of hiring more operators. We believe this is wrong and does not provide you with the service you deserve. We take pride in having intelligent and courteous operators answering each call we receive on your behalf.

What services can we offer you?

Our team of account managers strive to tailor our services to each account, providing insight on how to achieve the results you want to see while being able to optimize your account to ensure you're getting exactly what you need. While ever account is different according to their needs, you can be sure to expect the following in every single plan.

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Testimonials

What Our Clients Say

Ebony WashingtonEbony Washington
18:32 17 Apr 24
The team goes over and beyond to assist our clients. I highly recommend
Al KnollAl Knoll
13:47 21 Mar 24
The Blue Spruce Inn & Suites in upstate NY has been continually pleased with the quality and professionalism of service that Answering Specialists has provided us over the years. Their warm and friendly manners give our guests the feeling that the representative on the other end of the line cares about their call. They capture the correct information in a timely fashion and relay it to out staff immediately. Thanks for providing great customer service!
Tim WelbaumTim Welbaum
18:39 28 Feb 24
As the owner of a mid-sized home care agency, I was hesitant to relinquish the direct communication with my clients and caregivers to a third party after hours. After seeing the stress melt away from my office staff due to the sheer number of non emergency calls eliminated after hours, it’s been worth every penny! Also, so affordable!! I would highly recommend this service as a must have in order to reduce the turn over among office staff due to the extreme stress of being on call after hours. If you’re considering, just do it. You’ll thank me and Answering Specialists, INC soon after ya do!!
Ahmad ZayedAhmad Zayed
19:38 07 Feb 24
We've worked with Answering Specialists for 4-5 years at least. Being in Hospice, I am glad and pleased with the type of service that is being provided when a patient or family member calls. Very compassionate and professional phone handlers, every time. Couple of hiccups over the years but always quickly resolved. Great service!
Johnny AdamsJohnny Adams
17:51 06 Feb 24
I have used this answering service for a long time. They provide a great service.
Steven MorrisSteven Morris
17:49 06 Feb 24
I have worked with Answering Specialists for years, I have always had great customer service and friendly operators. Great company to work with!
Chuck TomsonChuck Tomson
05:13 22 Dec 23
I have been in business in Bakersfield California since 1986 and many answering service. This is the best service I've ever used the delivery every call quickly My client also like there quite response
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