Privacy Policy

This policy describes information collected through this website. Information we handle on behalf of our clients while providing answering services is governed by our Service Agreement with that client, not by this policy.

Information you give us. When you submit a contact or quote form, we receive the details you enter — typically your name, business name, email address, phone number, and the message you write. We use it to reply to you and to prepare a quote.

Website measurement. We run our own privacy-preserving analytics. We record page views, the page you arrived from, an approximate location derived from your IP address (country, region, city), and a general device category (mobile, tablet, desktop). Your IP address is converted to a one-way hash and the original is not stored. We do not use advertising cookies, cross-site trackers, or third-party analytics services.

Campaign attribution. If you reach us from a marketing link, the campaign tags in that link (such as utm_source) are stored with your enquiry so we know which campaigns work.

We do not set advertising or tracking cookies. The site stores a small amount of data in your browser: a short-lived session identifier used for analytics, your analytics opt-out preference, and — if you sign in to the staff admin area — your login session.

We use the information to respond to enquiries, provide and improve our services, understand which pages and campaigns are useful, secure the site, and meet our legal and accounting obligations.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

We share information only with service providers who help us operate the website and communicate with you — for example our hosting and database provider, and our internal notification tooling. They may only process the information to provide those services to us.

We may also disclose information where required by law.

Enquiries are retained while we are in contact with you and for as long as we need them for business and legal records. Analytics records are aggregate in nature and contain no direct identifiers.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have additional rights under laws such as the CCPA/CPRA or the GDPR, including the right not to be discriminated against for exercising them.

To make a request, email sales@ansspc.com or use our contact form. We may need to verify your identity before we act on a request.

Data is transmitted over encrypted connections and stored with access limited to authorised staff. Staff accounts require a password that meets our policy, and administrators may additionally require a second verification step at sign-in. No system can be guaranteed perfectly secure, but we work to protect information appropriately.

This website is intended for businesses. We do not knowingly collect personal information from children.

If we make material changes, we will update the date at the top of this page. Please check back periodically.

Answering Specialists Inc., 6504 Tyler St., Bonners Ferry, ID 83805 (mailing: P.O. Box B, Bonners Ferry, ID 83805). sales@ansspc.com